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I ordered the planck keyboard and received the wrong parts. I have emailed support 3 times. Why am I not getting any help?

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I ordered the planck keyboard and received the wrong parts. I have emailed support 3 times. Why am I not getting any help?
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A community member
Jun 11, 2020
Support is backlogged, so responses are delayed. Please do not submit multiple tickets, as that just compounds the problem. Agents will have to spend time merging your tickets for the same issue. That time could be spent responding to tickets.
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