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Why my order is not shipped yet

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I ordered a headphone May 19th and the estimated shipping date is May 24th. Now is May 28th and it is still no shipment and i get no reply from the customer service about the status. I tried to cancel the order as I can't contact anyone from Drop but the page keeps loading forever and it doesn't do anything. Is this normal? I would like to have at least an estimate date of delivery.
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SixthFall
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May 29, 2020
Probably because of staffing issues due to covid. It'll show up eventually.