Arrived broken
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ipanoah
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Jun 15, 2020
exact same thing happened to mine
ipanoah
9
Jun 16, 2020
So I wrote them directly instead of the drop link to customer support. They got back to me pretty quickly: Hi Noah, We apologized. From your picture, we saw the broke of hinge. There are two options here, Option 1) please send back the headphone in your hand to our address: 2880 zanker road, suite 203, San Jose, CA 95134. We will send you a headphone replacement tomorrow; Option 2) we will send you a replacement of hinge tomorrow. A simple DIY may be needed on your side to replace the broke hinge. If you have any questions about the DIY, please let us know. Please let us know which option you will choose. Also, please provide us a good address to receive package via USPS. Apologized again. Thank you very much. Best regards, Customer service