pell
1
Jun 19, 2020
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I had an issue with mine and called Sennheiser. They said that Drop handles all the warranty with these because they have all the inventory. Contact Drop through support ticket. Mine did take 10 full days to get back to.
Jun 19, 2020
kipperbit
1
Jul 2, 2020
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I meant to circle back to this. I did as pell suggested and, though there was a delay, when support at Drop did reach out they were efficient and very helpful. Probably in the Top 5 of my customer service experiences to date. It's very good to know that Drop stands behind their products/collabs.
Jul 2, 2020
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