This website appears to be very reliable and legitimate. It is neither of those things, they use the cheapest and least reliable carriers they can find. It doesn't matter if it is an expensive or rare item. They just care that they get their money. Once I realized this and I had been waiting months for these pocket knives, I disputed both charges. It was quite the coincidence when both my knives showed up within the following week after taking that action. I would recommend anyone dealing with these extreme shipping times and lack of customer service to do the same. That way you never pay for it unless it actually shows up.