How do you process a return with Drop? No response via email from them...

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This is my first purchase here and I'm finding it very difficult to process a return. Is there not a automated process for this? I have sent two emails (last week and this week) to Drop without a response.
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CDH76
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Jacobcheng
5
Jul 9, 2020
I have the same problem . received a faulty headphone and never have anyone replied my email or question for weeks plus the parcel took 2 months to arrive my address!
CDH76
0
Jul 9, 2020
Yeah I'll give them 1 more week to reply and then I will just dispute the charges. They shipped my headset out within a few days of ordering it but they cannot proceed a return request going on two weeks now? Seems like they need to manage their business structure a little better.
Their customer service is swamped