Customer Support delays

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Following delivery of my Koss ESP/95x I raised a support request on 21st July (MD-95304-4716600). I've not received any response (other than a note that the case had been passed to a specialized team). When will Drop progress this?
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paaxywaxy
0
Aug 11, 2020
im pretty sure at the moment customer service is slow but trust me sooner or later they will get to you. and im pretty sure they have been pretty busy so yea good luck man
Customer service is very busy right now. Maybe @jennychin has some insight
james.r.sharp
3
Sep 16, 2020
Many thanks Jenny - I appreciate your help. While there was an initial delay, the subsequent Drop support has been great. Many thanks.
No problem! (: Please reach out to us anytime if you have any other questions.