Customer Support delays
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Following delivery of my Koss ESP/95x I raised a support request on 21st July (MD-95304-4716600). I've not received any response (other than a note that the case had been passed to a specialized team). When will Drop progress this?
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erickong
5230
Audiophile Moderator
Jul 30, 2020
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Customer service is very busy right now. Maybe @jennychin has some insight
Jul 30, 2020
jennychin
202
Community Support
Jul 30, 2020
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Hi @james.r.sharp ! I apologize for the delay in our responses as we are experiencing a higher ticket volume at this time. Please look out for my reply on your ticket for further assistance!
Jul 30, 2020