Ordered a Drop alt high profile keyboard. It arrived last week and after 15 min of use, windows started displaying error messages for a power surge on the keyboard and then..... keyboard was dead. Not a big deal, I can understand that stuff like that can happen from time to time.
So I go to submit for a replacement only to find out that customer service is backed up for 5-7 days because of COVID??????? I understand shipping can have it's delays but how is COVID preventing customer service from replaying back to a message and issuing a replacement? If there is a increase in customer support tickets, then maybe there is a quality issue? I am not bashing Drop, I LOVE this keyboard, but I just find it hard that I am going to have to wait a week to even get a reply. With the way the economy is right now, I am sure there are no shortage of people that would love to earn some money as customer support for Drop if they are lacking in staff.
I bought this keyboard because my old Logitech finally gave up, so now due to this 5-7 delay I had to go out and buy another keyboard to hold me over until I can get a replacement. I guess I just needed to vent, I finally got this beautiful keyboard and now it is just a paperweight and there is nothing I can do but wait. Knowing my luck, they will say they are out of them and I will have to wait for next months shipment haha.
I wish Drop would sell the PCB for this keyboard, I would spend the extra money to get one shipped out.... let me know if you got one for sale! haha