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Product Return Address and process
What is the product return address for Koss ESP95X headphones? Support is not responding except that a mysterious Fedex Label was created on the Fedex website for me to send something back to someonew! I have no idea who it is. Thanks!
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keyboard_arrow_downarnoldty
1
Sep 11, 2020
Hi @lhimelfarb, how long did it take to receive a response or a FedEx Label? I reached out to customer support 2 weeks ago but have not received anything yet.
lhimelfarb
11
Sep 11, 2020
arnoldtyThey finally sent the info for returning the item. I then received an email informing me that a credit will be issued within a few days. They are just very slow at this time. Keep sending emails if you are not getting a response. They appear to be trying to satisfy the customers.
jennychin
368
Operations
Sep 2, 2020
erickongHi @lhimelfarb ! I apologize for the delay in our responses as we are experiencing a higher ticket volume at this time. I do see that our support team has provided you with a return label. Please look out for my reply on your support ticket for further assistance. Thank you!
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