Wrong Shipping Address (Not my fault)
Im a little frustrated, my item is going to the wrong address and it seems like i cannot change it.
However i can see on DHL tracking that it has listed an incorrect address, it has reached my country and now a new carrier Yodel will be taking over. I have contacted DHL (bot) and they have told me i need to contact the supplier (DROP) to get the address changed.
Ive also tried contacting Yodel (my package goes to Yodel after i pay customs ). Yodel has told me that they cannot change the address it is going to unless a failed attempt has been made at the address or they can put the item into their network and i can re-order from the supplier ( ive no idea how this works)
Obviously i want my item and i don't want it going to the incorrect address when this was not my fault.
I have contacted Drop.com on two occasions, a delivery attempt will be made in 2-3 days ( as ive just paid the customs fee) and drop customer support says it will get back to me in 7 days.
By the time drop gets back to me it will be too late
- i had provided the correct shipping address on the account and when i made the purchase.
- This correct address was confirmed to me in the receipt i had received from drop. I have a downloaded pdf and email to prove this.