Well I think that’s my last order..
Since I contacted support I have gotten nothing but rude responses. So here is the gist of it..
I ordered a custom key cap.. Because I thought “why not, I have 15 bucks credit it makes it worth it”. But I was charged full price.. I keep being told I wasn’t charged full price. I am looking at my bank account it is at full price. Maybe it’s your system that’s messed up not the banks fault (who I called as well)? You even emailed me a receipt that says I am charged at full price!
I am still told no you are wrong and your bank is wrong, we gave you the credit... WHAT?!
I always expect the shipping to be half arsed.. as 2/3s of the things I receive look like the package came through a damn war. But, I honestly was not expecting this...
So all in all I am just curious if anyone else has experienced the same issue with their order and have gotten the same horrible customer support on the back end?
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jennychin
258
Community Support
Sep 29, 2020
Hi @Le_NIGHTMANE ! I apologize that your experience with us has not been ideal. Please look out for my reply on your support ticket for further assistance. Thank you!
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“Hello”, and for those who do not know me, “Greetings”; (seasonal or otherwise)
My name is Rene Milne, and I post internet wide as “whitedragem”.
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My creed is that when I give advice for free I generally give that much effort, my posts are usually longwinded and unedited; there is no doubt that they would benefit from a review process, a restructure and being shortened to be ‘succinct’ or tight.
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New communities, new giveaways.
We're introducing five new communities to Massdrop and we want to celebrate with you! We couldn’t have done this without you, so we want to give something back. We're hosting a giveaway for each new community. Check them out below!
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Follow the Gleam links below to enter. Follow the instructions to earn more entries. We’ll choose winners for each within 7 days of the giveaway being completed.
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And how does "What's your question?" indicate that I'm supposed to type a "Title" in the same place those words already occupy, so I don't get an error message when I try to send my question? The real error is making people type words where there are already words. Although this has become a trend of late because Google started doing it along with all their other illogic, for anyone who thinks logically, this is so disgusting as to make you want to never come back to a site that requires it. This site has taken it to a new level by not even putting a box around the words so someone can guess it is a field to type in. ARRRRGH!
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