How long does it take for customer service to reply?
Just bought Elex this month, and use it less than 20 days, then the left driver suddenly stopped making any sound three days ago, Focal's QC is nightmare..
then I wrote a message to Drop ask for return 3 days ago, but still haven't got any response, how long does it take for customer service to reply? Is it a single case or Drop usually takes a very long time to reply?
Dec 26, 2020