Bought a pair of the Sennheiser HD 6XX headphones that were supposed to be here Wednesday, and was really looking forward to them. I had been watching the shipping progress on FedEx and finally saw they were delivered Wednesday, only to walk outside and find nothing.
After 4 attempts calling them I'm able to get ahold of FedEx support and they just outright tell me "we won't help you" and "only the shipper can open an investigation." So after contacting Drop I get the same canned email response 3 times that they won't even bother to contact FedEx to look into this for 3 days. They also told me to contact the Post Office for some reason? Not sure if they use one of those joint shipping arrangements, but FedEx said that it was their truck that delivered the package so I doubt USPS had anything to do with it.
Anyways rant over, just wanted to ask if anyone else has had a similarly poor experience with dealing with FedEx/Drop's support teams? I had been planning on buying another pair of the HD 6XX and some DACs & headphone amps as Christmas gifts, but not sure I want to continue dealing with this if it's the norm.