Let’s talk about International E-Commerce Shipping!
There’s a common misconception that International shipping at Drop is “slow and awful”. We want to take a moment to provide some details (and data!) about how International E-commerce shipping works, and what the experience looks like from end to end.
When people think about courier services delivering packages, they typically think of a Fedex (or UPS, or DHL) truck picking up the box, putting it on a Fedex truck, flying to another country, putting it on another Fedex truck, and then finally delivering it to your doorstep. This is known as end-to-end delivery, and it’s an amazing and incredible service that is extremely expensive.
For example, a 20x30x15cm box that weighs 1.5 kg (this is the typical metric dimensions of a headphone or keyboard shipment) going from NY, USA to London, UK costs $240 for 5-day end-to-end service via Fedex. That is the retail rate charged to a customer that walks into a Fedex depot. For large businesses that ship a lot, you can...
Why was the banner changed so that a) the communities we're a part of are no longer displayed either in the banner or when a link is hovered b) mech keys and audiophile are in the banner now whether or not you're in that community and c) edc is not?
Could you guys stop roaching your own damn website trying to force people to browse shit they aren't interested in because you don't know what else to do? Whoever's telling you it's a good play is incompetent.
Overall I've been satisfied with the shipping experience at Drop, though I've had a couple of very strange ones that result in long delays or odd package routes. So here is the latest.
This one is for a pocket knife, bound for my home near Cincinnati, OH. Apparently it started in Panama, then flew to Indianapolis (about an 1hr30min west of my location), then to Grove City (essentially Columbus - about 1hr15min northeast), then it flew to California, then flew back to Cincinnati, and now (theoretically) is at the correct shipping depot.
I don't know if this is a Drop phenomena (possibly incorrect shipping informatio?) or a FedEx thing, but it's the second time it's happened. Last time the journey took over a month, so maybe they're improving? ;-)
Wake up, put on sweats, grab a coffee, start working. Sound familiar? For some, working from home is nothing new. For others, it’s a complete 180. No matter where you fall on the spectrum, we’re here to help you get the most out of your day, from the way you work to the gear you use. Here are some tips we hope you’ll find helpful.
Create a Dedicated Space
While it might be tempting to work from your couch (or bed), resist the urge. Creating a dedicated workspace will help you stay focused. We recommend picking an area with low foot traffic, preferably by a window or a plant. Finding the right listening environment can also help you get in the zone. If you’re craving that concert-like atmosphere, we recommend our open-back Sennheiser HD 58X headphones (but be careful at high volume, unless you want to give your roommates a concert, too). If you prefer to listen loud with no limits, try our Meze 99 Noir closed-back headphones.
Get Comfortable (and Ergonomic)...
I ordered CTRL keyboard and it was lost in shipping by Fedex. I put in a ticket with customer support and they haven't gotten back to me. It's been 3 days and no one has gotten back to me. I spent over $200 and i cant even get ahold of customer support. Is Drop customer support always like this? Is there anyway to get ahold of them that's more direct?
I hope that there will be an economic intensive for Drop to bring back the communities that it was founded on. Is Drop just now a headphone,keyboard and knife store, or could it be more like Massdrop was. I think just bringing back the space for people to talk about their passions would be benificial no matter if products are being sold.
Just my opinion for today.
To our Drop Community:
We are closely monitoring the ongoing impact of COVID-19 and are continuing to do everything we can to keep our team and community safe. We are working hard to fulfill orders, but are experiencing delays of approximately 5-7 business days when processing shipments. These delays are a direct result of social distancing policies and adhering to city and state curfews. In addition, we are continually working closely with our couriers, who are also experiencing their own service delays of varying degrees.
While we would love to give you more clarity on exactly when your order will ship, the fact of the matter is that there is too much uncertainty to give you a firm estimate. Instead, we will be posting regular updates below to give estimates on how long most orders are taking to ship out. These estimates vary depending on the order flow coming into our warehouse, and the levels of staffing availability. Our primary concern is our workers’ safety and we have...