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Can I still change my shipping address if my order got a tracking number already from DHL but it's still not existing from their system?

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Zythor
2
Nov 18, 202055 VIEWS
I used a wrong shipping address when I ordered so I tried changing the address from transactions but it's not changing. I emailed the customer support many times but they are not answering until I got a notification that the order is being processed and got the tracking number for DHL ecommerce US. Please advice on this issue. Thank you!
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Zythor
2
Nov 18, 2020
@erickong Hi can you assist me regarding this? I saw some posts that you helped a lot of people regarding different kinds of concerns.
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jennychin
368
Operations
Dec 23, 2020
@Zythor replied to your ticket!
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Zythor
2
Dec 28, 2020
jennychinHi Jenny, it's been 5 days and I still haven't received th details regarding the order.
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