Showing 1 of 2 conversations about:
erickong
6526
Mech Keys Moderator
Nov 27, 2020
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Nov 27, 2020
jennychin
354
Operations
Dec 2, 2020
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Hi @Rosenel ! Thanks for flagging your issue! I looked into your support ticket and see that you have already been assisted by a member of our team. If you have any other questions or concerns, please do reach out!
Dec 2, 2020
erickong
6526
Mech Keys Moderator
Dec 2, 2020
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Thank you Jenny :)
Dec 2, 2020
Rosenel
4
Dec 7, 2020
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Hate to bother with this again but I still haven't received these keycaps. No confirmation of them being shipped and no tracking number even if I was told they would ship out on Nov. 30th. Tried contacting customer service and it seems they are busy as there has not been any reply. Would normally not be this insistent but it has been a month since purchase...
Dec 7, 2020
jennychin
354
Operations
Dec 7, 2020
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Hi @Rosenel ! No problem at all. Please look out for my replies on your ticket for further assistance.
Dec 7, 2020
Rosenel
4
Dec 15, 2020
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Hello again. I have still not received a shipping confirmation email nor tracking number (through transaction here nor email). Seeing as this was supposed to be a replacement for the keycaps I ordered in early November (that according to customer service were never actually shipped out despite transactions saying they were) and I've seen orders that were made later be fulfilled without problems, I think I'll give up on the replacement and would like a full refund. Thank you.
(Edited)
Dec 15, 2020
jennychin
354
Operations
Dec 15, 2020
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Hi @Rosenel ! I replied to your support ticket.
Dec 15, 2020
Rosenel
4
Dec 16, 2020
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@jennychin Please reply to my support ticket.
Dec 16, 2020
jennychin
354
Operations
Dec 16, 2020
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Hi @Rosenel ! I'm currently assisting you with your issue. Please forward all of your questions and concerns on the ticket so that we may have one central location for communication. Thank you!
Dec 16, 2020
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