&quot;An error occurred: Internal Error&quot;

Feb 19, 2021

awlokaHi! I replied to your ticket.

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Kizotti

Feb 14, 2021

@jennychin Hi, I am also having this issue. Can u please cancel it before the shipping ?

Thanks in advance

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Feb 17, 2021

KizottiHi @Kizotti ! Thanks for the flag! I looked into your support ticket and see that a member of our team has already assisted you. Please redirect any questions or concerns you may have to your ticket.

oods

Feb 13, 2021

@jennychin I also submitted a ticket to cancel my order! Its scheduled to ship on the 15th and I really want to cancel it before it ships. Thanks!

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Feb 14, 2021

oodsHi @oods ! I replied to your ticket.

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Zackashi

Feb 13, 2021

I've been getting the same error, trying to edit my order as I believe my keyboard was reset to different specifications after placing it. I did send in a support ticket at least.

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litcrayon

Feb 12, 2021

@jennychin hi jenny, I’m in the same boat as everyone else, please let me know if my ticket can be responded to 😊

Vote

Feb 12, 2021

litcrayonHi @litcrayon ! I replied to your ticket.

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z112Cloudy

Feb 12, 2021

@jennychin Hello! I need help canceling my order. I am getting "An error occurred: Internal Error" when i try to cancel an order, so I sent an email to support but i heard that it takes a bit for them to reply. I was hoping that you could help me with that. Thanks.

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Feb 12, 2021

z112CloudyHi @z112Cloudy ! I replied to your ticket.

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drib

Feb 11, 2021

@jennychin Hello! I am getting the same "An error occurred: Internal Error" while trying to cancel the order. I'm hoping to cancel it before it ships (I need to change the order). It would be great if you could lend a hand here! Thanks.

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StoneIsland

Feb 10, 2021

Hi @jennychin, I see everyone is messaging you. I am getting the same "Internal Error" when I try to refund and I sent an email to support but want to make sure it cancels before it ships. Any help would be great! Thank you:)

Showing 15 of 57

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57 OF 57 POSTS

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RealRage_TV

software?

Hi I'm new to Drop and i just received my Keyboard i have been waiting for months for by Drop x MTN Dew x Borderlands movie and didn't know if there was a software like Logitech's for the keyboards. if anyone could help please let me know

Nov 20, 2024

Questions

Vote

Kyle-L

How to sell things on Drop & How Drop charge them?

Hi , this Kyle from China. Since a month ago, my team wanted to build a brand to produce the high quality of mechanical keyboard and headset to sell aboard. Now we already got the license to do so, and we can't wait to bring our products to meet everyone. But the products are still in the period of designing, it would take some time :( There are some questions we can't find the ways to solve - how to sell keyboard on Drop, and the details about how Drop charge per product? - Actually I sent an email to Drop Studio for some questions, but I didn't receive the answer.( Drop Studio also mentioned that they can contact me only if they were interested in my design / products ). So I'm here ask for help. If anyone can answer my question, I would really appreciate it :)

Nov 14, 2024

Questions

boblobllama

Black Friday 2024

Hey Drop, the official Black Friday is really late this year - 11/29. Do you plan to start a sale before then? If so, when? Extra credit: Hints about what to expect?

Nov 2, 2024

Questions

mrockwell

What is a good replacement circuit board?

I spilled on my DROP CSTM80 keyboard and damaged the circuit board. Where can I get a replacement circuit board? The ones on the Drop Shop site do not look the same as the one in my keyboard. Can you please make a recommendation? Thank you.

Oct 25, 2024

Questions

Vote

eclectician

Is the drop alt v1 compatible with the official qmk configurator?

I use a Drop Alt v1 and much prefer flashing with compiled .bin files to using the desktop configurator app. Drop's online configurator has been refusing to compile keymaps, while the QMK online configurator at https://config.qmk.fm/ has keymaps for Alt v2 but not Alt v1. Are the Alt v2 and Alt v1 compatible enough that a .bin file compiled for v2 will work on my v1? Thanks for your help!

Oct 20, 2024

Questions

Vote

Onederbread

I'm unable to run the drop keyboard configurator setup

I have windows 11 and I've recently got the cstm80. I'm trying to flash the firmware, but I'm unable to run install the configurator. Every time I try to run the setup file nothing happens. The version I'm trying to run is: Drop+Keyboard+Configurator+Setup+24.9.6-322.exe I've tried running as admin, but nothing I do gets it to run. I'd appreciate any help.

Oct 19, 2024