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"An error occurred: Internal Error"

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Hello. I was trying to cancel my order, but I keep getting this message. I contacted support, but was told my others that it takes them a while to respond. One of the items ship on November 30 and the other is "Product Run Live" - not sure what that means. Anyways, I hope someone out there can help me with the situation. Thank you! edit: I purchased these items just a day ago.
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cjsauceboss
0
Jun 16, 2022
I might be late here but I haven't been able to contact anyone at drop and I don't want my items shipping to the wrong place, I submitted a ticket and hopefully will be able to reach someone before it ships, thanks in advance.
Sebediah
0
Feb 28, 2021
EDIT: Finallt got the second order cancelled. Only took three days... @jennychin, I am also having this issue. Trying to cancel two orders. After trying for over a day I finally succeeded in cancelling one but the second is still throwing this error. If the cancellation function is this unreliable then it would make for a better experience to simply remove the option and force the user to only contact support for cancellations.
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awloka
0
Feb 19, 2021
Hi @jennychin, I too am having this issue. I ordered a Focal Elex scheduled to ship on the 21st, and I would like to cancel before it ships.
awlokaHi! I replied to your ticket.
Kizotti
0
Feb 14, 2021
@jennychin Hi, I am also having this issue. Can u please cancel it before the shipping ?
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Thanks in advance
KizottiHi @Kizotti ! Thanks for the flag! I looked into your support ticket and see that a member of our team has already assisted you. Please redirect any questions or concerns you may have to your ticket.
oods
0
Feb 13, 2021
@jennychin I also submitted a ticket to cancel my order! Its scheduled to ship on the 15th and I really want to cancel it before it ships. Thanks!
oodsHi @oods ! I replied to your ticket.
Zackashi
0
Feb 13, 2021
I've been getting the same error, trying to edit my order as I believe my keyboard was reset to different specifications after placing it. I did send in a support ticket at least.
litcrayon
0
Feb 12, 2021
@jennychin hi jenny, I’m in the same boat as everyone else, please let me know if my ticket can be responded to 😊
litcrayonHi @litcrayon ! I replied to your ticket.
z112Cloudy
0
Feb 12, 2021
@jennychin Hello! I need help canceling my order. I am getting "An error occurred: Internal Error" when i try to cancel an order, so I sent an email to support but i heard that it takes a bit for them to reply. I was hoping that you could help me with that. Thanks.
z112CloudyHi @z112Cloudy ! I replied to your ticket.
drib
0
Feb 11, 2021
@jennychin Hello! I am getting the same "An error occurred: Internal Error" while trying to cancel the order. I'm hoping to cancel it before it ships (I need to change the order). It would be great if you could lend a hand here! Thanks.
StoneIsland
1
Feb 10, 2021
Hi @jennychin, I see everyone is messaging you. I am getting the same "Internal Error" when I try to refund and I sent an email to support but want to make sure it cancels before it ships. Any help would be great! Thank you:)
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