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Drop alt rgb issues

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So, I purchased a drop alt high profile and just received it today. Out of the box everything works except for the rgb settings. Upon plugging in the cable to either side of the board the lights flash on and immediately disappear. I've tried cycling through the different modes and still no luck. Anyone have an idea as to what's wrong?
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Are you plugging the keyboard into an USB hub? It sounds like it's not getting sufficient power.
TreeOTrunks
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Dec 4, 2020
I have plugged the board into every usb port I can possibly find on my computer. I get the same result every time.