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Awful customer service
I contacted MassDrop 3 weeks ago because my headphones (HD 58x) were not working one of the ears. The process was less than idea but not horrible ... no phone number, and had to email back in forth for a day before I got someone who understood. They agreed to ship me a replacement "as soon as their was movement" on the tracking for the item I was sending back.
In the meantime I had fixed the problem by getting a new cord off Amazon, but I thought hey why not return the cord and get a 100% new pair of headphones ... I'm paying for the warranty after all.
I shipped them back 8 days ago using their pre-paid label. Emailed the afternoon after with the tracking. I HAVE HEARD NOTHING SINCE. For the past 3 days I've emailed every day.
I am now without any earphones ... which I depend on living in a city apartment.
--
Any ideas? Why aren't they responding to any emails? I guess I can take them to small claims court if they ghost me? Never seen customer service like this.
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keyboard_arrow_downBrettJ
0
Jun 17, 2021
Hey Todd,
How long did it take for you to get a reply about the return shipment? Or did it continue in any direction?
Currently at about the same spot in the process with the same issue here.
Hilario
0
Mar 12, 2021
I highly appreciate your hard-working skills as the post you published have some great information which is quite beneficial for me, I hope you will post more like that in the future
jennychin
368
Operations
Jan 4, 2021
erickongHi @todd56546 ! Thanks for the flag! I apologize for the delay in our responses as we're experiencing a higher ticket volume due to the holidays. I took a look into your order and ticket and see that your issue has been taken care of. If you have any other questions or concerns, please do reach out!
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