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How long does it take for customer service to reply?

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Just bought Elex this month, and use it less than 20 days, then the left driver suddenly stopped making any sound three days ago, Focal's QC is nightmare.. then I wrote a message to Drop ask for return 3 days ago, but still haven't got any response, how long does it take for customer service to reply? Is it a single case or Drop usually takes a very long time to reply?
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Their customer service has been very busy for quite a while now. Please be patient
teddyp
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Jan 14, 2021
erickongi also havent had a response in 4 days
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