Return Method

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I can not find a means to contact someone about a return. My son opened his new Sennheiser PC38X Gaming Headset and one of the sides is not working. We tried on different lap tops, phones etc.. with no resolution. How do we return to get replaced.
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sanwic1
0

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Go to your transactions and use that to contact customer service for this product
Customer service is very busy. How long have you waited?
sanwic1
0
Jan 1, 2021
I did get a response to send my information for a return label. Sent, but have not heard back yet.
hypnoticdcime
144
Dec 30, 2020
All Drop correspondence and return process is handled strictly through email. While email is certainly faster than snail mail, the line is very long indeed. I know it sounds a bit redundant, but try pushing, pulling and sometimes changing cables and wall warts! Seriously, Hang in there! The bottom line is... they truly appreciate your business. Drop is kinda like a cult classic. Its ever changing, growing and committed to providing the best online experience possible. I've been through this first hand ✋!
(Edited)