Celebrating Our Community
We wanted to take a moment to go over some of the exciting changes we made over the past 12 months, and to share some of what’s in store for the future.
The largest change has been our gradual shift from group buys to "in-stock” products. Recently, we've been actively ordering and warehousing larger quantities of our popular Drop Studio products, and strategically carrying popular third-party products our community members commonly ask for. For those who still want to get in on the latest gear before anyone else, we’ll still have group buys and preorders, but the majority of our products now ship within 48 hours of your order.
We’ve also revamped our product pages so that information is easier to access. Whether it's in-depth product reviews, questions and answers, or a gorgeous photo gallery of products in the wild, you’ll now have a wealth of information to better explore and understand the nuances of what we have to offer.
In our customer surveys, the two biggest requests we've heard are for faster shipping and a customer loyalty program. We recently managed to introduce both of these programs, and the feedback has been extremely positive.
Lastly, we're super excited about our new Mech Keys Builder, which lets users build and personalize their own custom keyboard. Using the Builder, you can both visualize and listen to a custom keyboard setup before you make a purchase. It’s a perfect way to test run something you have your eye on before taking the leap.
All of these changes are part of our mission to make enthusiast communities more accessible—and we're proud that these efforts have welcomed over a million new members to Drop.com just last year. The passion that flows from our veteran members makes newcomers feel welcome and accepted, while providing them with ample support as they continue to dive into their own passions.
As always, we want to bring our members the best experience possible—and that goes for both our on-site experience and our physical product experience. We’re committed to refining and improving these efforts. We also have a handful of big-time product launches coming your way soon, some of which are years in the making. Thanks so much for your support and patience over this past year, and keep your eyes peeled for more excitement going forward!
The Drop Team
(Edited by moderator KrystalGardner)