Windows doesn't recognise the headset, what can I do?

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Nikolo_0
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I know you fixed the issue, but I will mention it here. There are 2 different "standards" when it comes to TSSR connections, so you might have to buy a converter to switch from one to the other.
eternalbdragon
52
Jun 24, 2021
Do they work jacked into your phone? It's analog, no drivers or anything needed. Sometimes it might pop up and ask what type of device it is (headphones vs headset etc)...otherwise check your port, sound drivers, and make sure the volume is up (rotary on right ear)
nuclearmistake
11
Feb 26, 2021
Are you trying to use the dual-connector cable? Or the single-connector one? If you connect the headphone+microphone combo plug to a headphone-only jack, your microphone won't work. Have you ruled out a problem with the sound device into which you are plugging the headset?
luger
130
Oct 23, 2021
I thought my Dell MFF work pc had separate Headphone and Mic connections, and got no Mic audio. Duh. When in doubt, RTFM. Line Out does not equal Mic In. Switched to the combo cable - and boosted the Mic gain 10dB - and all is good. Got the adapter so I could use the longer cable. Really like how these work/sound in Zoom, etc.
jammin72
42
Feb 25, 2021
Considering the PC38X are analog headphones there's nothing really to recognize. You need to troubleshoot the port settings or whatever sound card you're using.
adrocrag
2
Apr 9, 2021
pbarr19
0
Jun 23, 2022
Wrong, Microsoft Teams uses a modified standard. Teams head phones work with standard protocol, but not vice versa.
ImOffended
31
Feb 24, 2021
Is there another device you can test with to narrow down the issue? (I.e. is it a problem with the headset or your pc)
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