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Why won’t my Drop CTRL High Profile Keyboard not power up on a USB hub?

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Hi, I have been using the Drop CTRL keyboard for a month to two now, and I love it. Originally it was plugged straight into my laptop with the included USBC to USBA cable. Then I tried to get fancy and I purchased a nice, custom coiled USB with a GX16 connector. That was plugged into my laptop as well. After a couple days the keyboard no longer was getting power. I thought it might be the cable but with every other device, the cable worked fine. I put the original cable one and it worked again. Then I tried rearranging my desk a bit and connected my keyboard to a USB hub that was connected to my docking station. Worked for a few days, then stopped. If I plug the keyboard directly into my laptop with the included cable, no problem. Any other cable or hub and it’s a no go. Any ideas why this is happening and what I can do? Many thanks.
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Cubanchem
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Mar 3, 2021
erickongThank you!
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