Refusal to take responsibility.
Hi, Just thought I would make a note here of your handling of my issues. I ordered a pair of HD6xx headphones and then earlier today recieved the package. I drive to go and get it, as I like in the UK I had to pay import tax and handling fees. These total £47.92. The breakdown being £35.92 in tax and £12 in fees. These taxes were calculated of the shipping label of the box, which marked the shipment as the 6xx headphones of $199 value. Before leaving the parcel depot, I open the box to find a $35 lord of the rings mousepad. So now the problem is not only do I not have the headphones, but you have marked the shipment wrong so I have paid £47.92 fees for the handling of the mousepad. Which would have acrued £0 of fees if marked correctly as it is under £135. I go back to the desk but as I have already paid the fees I am unable to reject the shipment, but as the box said 6xx, there was no way for me to know before opening it. I contact support and they offer me a replacement, which...
Jan 17, 2025
Wondering about past designs? Driver technologies? What got him interested in audio in the first place? Tell us what you want to know!
[UPDATE] Interview is up here https://www.massdrop.com/talk/989/community-interview-axel-grell! Sorry for the delay and we want to give a special thanks to Axel for taking the time during the holidays to answer questions from the community.
What an incredible response from the community! We are currently compiling all questions received prior to last week’s deadline. Our current plan is to send them over to Sennheiser this week with the final interview releasing before Christmas. Thank you for your participation and continued patience!
T̶o̶ ̶s̶u̶b̶m̶i̶t̶ ̶y̶o̶u̶r̶ ̶q̶u̶e̶s̶t̶i̶o̶n̶s̶,̶ ̶c̶o̶m̶m̶e̶n̶t̶ ̶b̶e̶l̶o̶w̶ ̶b̶y̶ ̶1̶1̶:̶5̶9̶ ̶p̶.̶m̶.̶ ̶o̶n̶ ̶F̶r̶i̶d̶a̶y̶,̶ ̶N̶o̶v̶e̶m̶b̶e̶r̶ ̶1̶8̶t̶h̶.̶ ̶T̶h̶e̶n̶ ̶s̶t̶a̶y̶ ̶t̶u̶n̶e̶d̶ ̶f̶o̶r̶ ̶t̶h̶e̶ ̶i̶n̶t̶e̶r̶v̶i̶e̶w̶,̶ ̶t̶o̶ ̶b̶e̶ ̶p̶u̶b̶l̶i̶s̶h̶e̶d̶ ̶t̶h̶e̶ ̶w̶e̶e̶k̶ ̶o̶f̶ ̶N̶o̶v̶e̶m̶b̶e̶r̶ ̶2̶4̶t̶h̶.̶
T̶o̶ ̶s̶u̶b̶m̶i̶t̶ ̶y̶o̶u̶r̶ ̶q̶u̶e̶s̶t̶i̶o̶n̶s̶,̶ ̶c̶o̶m̶m̶e̶n̶t̶ ̶b̶e̶l̶o̶w̶ ̶b̶y̶ ̶1̶1̶:̶5̶9̶ ̶p̶.̶m̶.̶ ̶o̶n̶ ̶W̶e̶d̶n̶e̶s̶d̶a̶y̶,̶ ̶N̶o̶v̶e̶m̶b̶e̶r̶ ̶9̶t̶h̶.̶ ̶T̶h̶e̶n̶ ̶s̶t̶a̶y̶ ̶t̶u̶n̶e̶d̶ ̶f̶o̶r̶ ̶t̶h̶e̶ ̶i̶n̶t̶e̶r̶v̶i̶e̶w̶,̶ ̶t̶o̶ ̶b̶e̶ ̶p̶u̶b̶l̶i̶s̶h̶e̶d̶ ̶t̶h̶e̶ ̶f̶o̶l̶l̶o̶w̶i̶n̶g̶ ̶w̶e̶e̶k̶.̶
Please note that, while we love reading all your questions, Axel will only be able to answer a limited amount at this time.