DROP + Sonarworks Panda Release

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Hey Friends, Today’s the day. SoundID + Custom EQ update is available for Panda.  For this first update, you’ll need to use our OTW update tool, download the windows or Mac version here:  https://dro.ps/panda_updater_windows

https://dro.ps/panda_updater_mac For best results, power off your panda, turn off BT on all paired devices (computer, ipad, phone, etc), and connect via the included USB-C cable and start the update process.  It should take about two minutes, and at the end you should see firmware version 20003 displayed: 
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Now, activate BT on the device that you’re using for SoundID (iphone, android, etc), connect Panda, and open the SoundID application (make sure you downloaded the update today).  At the bottom right of the SoundID app you’ll see a “+” and the word “connect” below it. Press there, and on the next menu you should see DROP Panda, and an option to connect on the next screen. Initial connection and profile upload should take about two minutes (once you complete your SoundID profile). This load time is required for any profile you upload to Panda.  The SoundID app will tell you when the upload is complete and from the connection menu you can toggle on and off the SoundID personalization.  Congratulations, your Panda is updated, you have access to parametric equalization via the “customize” option on the profile selection screen (main screen of the application, press the SoundID visual on the top half of the screen).  It’s been a journey, but we’re here folks, post your favorite curves and respond here with questions!
thumb_upRoll1, Bryan R , and 36 others
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silentrecorder
47
Sonarworks
Mar 31, 2021
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Hi all First of all thank you for being so keen on trying out SoundID personalization with your Pandas. We're excited to see such a great activity. Unfortunately this activity was one of the main reasons why the beginning of launch didn't go as smooth as planned. Here's a brief status summary: Profile upload and generation times The major problem immediately after launch was that we had a bottleneck in server performance during biquad calculations for Panda DSP that resulted in super long profile upload and generation times for users. Some of you are asking why there is a server involved in this and the reason is that optimizing for computational efficiency of the filter on the headphone is important, it's a relatively challenging mathematical problem to crack, so therefore it's done on the server side.  We noticed first problems at 12PM PDT time, March 30th and were doing emergency repairs. There was some downtime of service during that hour. At 4PM PDT time there was again some 20 minute downtime. During these downtimes we were able to fix immediate problems and after that all seems stable, server is coping with inflow. Other common issues we see
  • - Some users are reporting that they see a firmware update via SoundID app, even after they have used the desktop updater tool. This shouldn't happen if the last updater version is used. Please download them from the links Will has posted at the very top of this thread
  • - Some Android users have reported that they can't connect their Pandas to the SoundID app. Please check if you do have the GPS and Location services turned on for the SoundID app. This is due to Android Bluetooth LE requiring location/gps to be enabled. We will also soon release a new app version where this will be put in the troubleshoot section.
  • - In case you can't find where the EQ is located, please tap on your unique SoundID profile pattern at the home screen. That will show the option to Customize. Here's a short screen recording of that https://take.ms/QuWQY 
  • - We see that some users tried to connect Pandas to our desktop application “SoundID Listen”. Please bear in mind that SoundID Listen doesn't have any EQ or personalization controls and since it is still in Beta, it was never part of the launch. Once you set up your Pandas via mobile app and get the sound you like, the profile gets uploaded to headphones and from that moment headphones are personalized no matter which device you connect them to. You can always return to the app and choose to modify your SoundID or turn it off should you want to.
We are still following closely the activity on our end and in this forum. Reach out if you still have some issues regarding the SoundID experience, we're here to help!
(Edited)
NuclearCore
172
Apr 5, 2021
No, disabling the customization within the SoundID app disables the flat frequency response within the headphone for all digital sources. So it will be disabled on your desktop as well.
Kirk3862
2
Apr 5, 2021
After updating, I get am electronic buzz in the left earphone. This used to show a little bit when I started the headphones up before update, but went way after a second or two. Now it is constant...
iamlilysdad
71
Apr 11, 2021
Is there a full changelog somewhere? Did this enable any additional features? Resolve any known issues?
So far I have really enjoyed messing around with the SoundID app and I think it is an amazing feature to bring to the Pandas. However, there a few things that can be improved. I agree with people saying that the app should have a profile that is exactly as the headphones are before any changes. This is important because not everyone wants to have the headphones tuned massively before being able to apply their own EQ. Secondly, I think it would be nice if the app could allow for the user to only apply the adjustments from the hearing test. I liked how my Panda's sounded before making adjustments to them, I liked them even more after adding a preferential adjustment, but sometimes I do in fact wonder whether I am getting a "clean" audio experience when my sound is getting touched by a variety of things like Bluetooth, or when I am listening to Dolby Atmos songs and whether the Atmos effect even works over LDAC and SoundID. Thirdly, a minor annoyance but the little toggle icon on android for SoundID that is in the notifications drop down (next to WiFi and Bluetooth and Torch etc.) does not actually do anything on my Samsung Galaxy S9. Lastly I'd like to say that it'd be fantastic if I could test and apply my SoundID over the wire too. From what I can tell so far it only works over Bluetooth.
One_Eyed_Jackal
145
Apr 10, 2021
At the time of posting, Drop Panda isn't an option to choose from in SoundID.
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iamlilysdad
71
Apr 11, 2021
I'm on iOS, but I had to click on "Connect" on the main screen.
alesimula
60
Apr 4, 2021
I have a few suggestions for the app 1) PLEASE give us the choice to tune using the Drop original FR as reference instead of the flat Sonarworks one 2) put a "fake" original profile that actually turns off the DSP tuning among the presets so it's easier to turn off and test the differences with other profiles 3) I understand you need server-side calculations, but why doing them multiple times per-profile, even if the profile was not changed? Why not save whatever the server responded in a DB for that specific profile so it can be applied immediately? Maybe separate ready-to-use profiles from non-finalized and update-pending profiles 4) It would be nice to share profiles (possibly after said profile has been finalized), e.g. export as file
(Edited)
guidev
32
Apr 5, 2021
I second the n° 1 suggestion. Please @silentrecorder, this is super necessary, thanks in advance.
Mabuse
24
Apr 3, 2021
Continuing to have problems with the initial updater -- My mac does not recognize the Panda via the USBC cable. Have tried 4 different macs running Big Sur and Catalina, using various USB ports. System Information on the Mac just doesn't list the Panda device. Have put in a support ticket and we're trying out various things but still no luck. Any suggestions on how to get Mac to recognize and update the Panda? The headphones work when using the headphone cable on Mac but it just won't update it and doesn't recognize it in the device tree.
cu399
0
Apr 8, 2021
Have the same problem with my PCs.Tried desktop and laptop,several cables,none worked .And now the headphone won't even turn on,tried to reset,fail that too,never saw blue flash twice.
ttalmamari
2
Apr 3, 2021
When I disable SoundID personalisation does it go back to Drop's original tuning or SoundID's "flat preset"?
It’s Drop’s original.
Lurking
2
Apr 3, 2021
I have a issue with my headphones regarding updating its firmware (from the USB-C), everytime I finish the update and disconnect the USB-C cable. I cannot get the firmware on SoundID to be updated. So I try to reconnect it to the computer again, only for the firmware reverts its update to the older version (before the update of the firmware). I do not know why this occurs but I dont know what to do.
Lurking
2
Apr 3, 2021
I cannot update the 1.0.0.0 firmware from the SoundID, I've updated the firmware from the computer, I don't know what I am doing wrong?????
Patson
121
Apr 3, 2021
@silentrecorder could Sonarworks please work on adding the unmodified Drop Panda sound as a preset to work with in the custom EQ settings, because working of a flat reference is not ideal for people who already love the Panda sound the way it is and want to add or change certain things.
alesimula
60
Apr 4, 2021
I absolutely agree, at the moment the app destroys the original sound signature I'm using third party EQs (root needed) from this Telegram group: https://t.me/joinchat/E-On6U9cxckhIlAnoPIYpw
(Edited)
guidev
32
Apr 5, 2021
THIS. I don't understand how this is not an option.
zinkus
91
Apr 2, 2021
Hey @silentrecorder. Thanks for all the input all Sonarworks team put into Pandas. Sadly, I'm not remotely happy with the UI for Panda users to set up custom EQs. All that aside, I've found one QOL issue, that should be a very worthy improvement for SoundID (disregarding the fully parametric EQ): So as I usually do, my phone automatically connected to my car to play music. I immediately felt that something sounds quite odd. Since I've had other things on my mind I dismissed it for the moment. While some time later I took my phone and found that SoundID was enabled for sound customization. For future updates I would strongly suggest to have profiles enabled for sound output devices that are preassigned by the user. Because now, just because I've had SoundID installed it changed the sound profile in my car without me even wanting to do that. and yes, in the notification banner it was easy enough to disable it, but still - a lot can be learned in UI from EqualizerAPO, even though it is far from friendly to average user.. I would strongly suggest to move towards flexibility that EqualizerAPO provides. It is great to have average user easy UI features to make a profile, to do adjustments for people with hearing deficiencies - I really admire that side. But please, allow users to also take the raw signal and set a fully flexible EQ profile without any hidden adjustments, if they want. and adding to the last sentence, @Drop @Will, it would be greatly appreciated if there was an option in SoundID to disable the dynamic volume down on strong bass (like it was in original firmware). Please, add a lot of warnings, just leave us the capability to disable any limiters and ruin our sets of headphones (if, after warnings, people still abuse the capabilities). These headphones are capable of satisfyingly ridiculous volume levels (comparing to other BT headphones), so if someone breaks their Pandas by disabling limiters and playing too loud - they are better off without it to spare their hearing. Thank you! TL;DR: If you agree with the points I laid out (mainly in bold), please like, comment and bring this post up to show Drop and Sonarworks support for movement towards updates, that would allow us to fully control out Pandas!! We need more flexible EQ without hidden profiles that we are not aware of. Even the SoundID Flat curve - I really appreciate it to get a good reference point. Just please, let us also work on a custom EQ from that profile (I mean show the configuration for FLAT curve of Pandas that you are applying.)
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