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JohnnyCredit
469
May 22, 2018
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Suggest you file for a chargeback with your credit card company. Clearly by any reasonable standard, the crown should last more than 4 months. In fact, I've never heard of one falling off, even after decades. And since the crown rotates the stem, winding the mainspring or, if quartz, setting time and date, I'd say it's technically part of the movement, even though it sits outside the case.
They surely will side with you as you've taken all other measures to allow the manufacturer to make it right.
May 22, 2018
BF_Hammer
717
May 22, 2018
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JohnnyCreditAgree with trying for a charge-back. Nothing to lose at this point.
But I have had 2 times where a crown came off of watches I (used to) own. First one, the crown simply unscrewed from the crown-stem and it was a very quick DIY fix with Loctite. That was a Wenger Swiss Army watch. Another time was a Traser automatic where the crown stem actually broke as I set the time. I also made that a DIY fix since it was a common ETA 2824 automatic movement and a replacement crown stem was easily available on Ebay. But that was an involved repair that I would not recommend for anybody else since the old stem had to be released, new stem trimmed to the correct length. Stuff happens you know. :)
May 22, 2018
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