Drop CTRL configure not working.

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Hello guys! so I have a big question, I tried to configure my keyboard following step by step the guidelines but it just not working, tried different tutorials from youtube but non seem to work, checked everything like 5 times, the same error every time "Could not find a valid device port!" Im from Mexico so I even changed the language on my system to check if that could prob be causing an issue but no luck, any help would be greatly appreciated!
Jhonnel
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