12 Days of Christmas Starts Today!
Ho Ho Ho, everyone! 12 Days of Christmas is back this year, bringing more of the same holiday cheer. If you haven't started opening your gifts, now is the perfect time. Here's the rundown on 12 Days of Christmas: ▪️ The event will run for 12 days (fitting), starting today, Dec 1st, and ending on Dec 12th ▪️ Each day and each present opened will result in a new gift for you—no repeat coupons/gifts ▪️ While the gift-opening event is going, we are also running our 12 Days of Christmas Sale; place your in-stock orders now and most should deliver before the holidays* (if you want to guarantee delivery before the holidays and are purchasing in the latter half of the event, please pick an expedited shipping method) If you win something good, let the community know! Comment below and share the holiday magic. As always, the usual reminders: ▪️ It’s a great time to join DKC and take advantage of the minimum $30 discount coupon during our holiday events! (note that coupon codes...
Dec 1, 2023
First of all, I totally hear the frustration you’re experiencing with this. It’s never great to lose a monitor, and then also have an issue with the warranty… doesn’t make for a good time.
We had the team review the drop that you joined, and unfortunately, there was no warranty included in that drop. We also confirmed there were no edits made to the page in the recent week whatsoever as there was simply no need for us to do that.
There have been many iterations of this particular drop, including when we had a ‘Bazaar’ where we sold limited quantities of inventory we had, which included the original monitor you purchased. The more recent runs of this drop do have warranties though, so I think that’s where all of the confusion is coming from.
All of that being said, our team has escalated your issue and we’ll be following up with you directly to help you out. We understand the confusion and frustration and definitely want to help clear up any misunderstandings, but above everything else, we don’t want to lose your trust.
You can hit me up on email (duncan@massdrop.com) if you want to reach out to me directly, but as I mentioned, our team will be in touch with you to give you a hand.
Thanks, Duncan