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Showing 1 of 4 conversations about:
Duncan
3731
May 29, 2018
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Anzial
1494
May 31, 2018
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DuncanNot going to argue about website contents, all I remember that when the monitor died the link from my purchase was pointing to the webpage where warranty was mentioned and now it's pointing to another webpage where warranty is not there. In any case, I can't prove anything since I did not take screenshots as I did not expect that I will need to prove something, all I wanted to say that this is not the first time when descriptions on your website are missing, incomplete or contain wrong information which leads to situations like this.
I do appreciate the solution offered by your support and happy to report that it did restore my trust in this website.
I do appreciate the solution offered by your support and happy to report that it did restore my trust in this website.
Duncan
3731
May 31, 2018
bookmark_border
AnzialI understand what you're saying. The re-utilization of our drop pages, I believe, may be the core cause of that, but at any rate, I appreciate your comments and calling that out. Helps us take a closer look at things.
If you ever have any issues or questions in the future you can always feel free to get in touch with me. Take care. :)
If you ever have any issues or questions in the future you can always feel free to get in touch with me. Take care. :)
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First of all, I totally hear the frustration you’re experiencing with this. It’s never great to lose a monitor, and then also have an issue with the warranty… doesn’t make for a good time.
We had the team review the drop that you joined, and unfortunately, there was no warranty included in that drop. We also confirmed there were no edits made to the page in the recent week whatsoever as there was simply no need for us to do that.
There have been many iterations of this particular drop, including when we had a ‘Bazaar’ where we sold limited quantities of inventory we had, which included the original monitor you purchased. The more recent runs of this drop do have warranties though, so I think that’s where all of the confusion is coming from.
All of that being said, our team has escalated your issue and we’ll be following up with you directly to help you out. We understand the confusion and frustration and definitely want to help clear up any misunderstandings, but above everything else, we don’t want to lose your trust.
You can hit me up on email (duncan@massdrop.com) if you want to reach out to me directly, but as I mentioned, our team will be in touch with you to give you a hand.
Thanks, Duncan