Jun 4, 2018201 views

How do I initiate a return?

I have submitted multiple support request and have not heard back from Massdrop. The item I ordered was not sized as described so I wish to have a refund.
I have exhausted all other means of trying to contact support so I will be forced to issue a chargeback request through my credit card if I do not hear back from support.

Hi NHolls -- I just checked and I see one of our agents is already working with you to help resolve this with you. Please let me know if there's anything else we can help with.
Yes, but it literally days DAYS for the agent to respond. That should never happen in Customer Support.
I'm sorry NHolls and I agree. A fast response and assistance to customer issues is what we strive for. We're temporarily experiencing a very high volume of requests that the team is working through at the moment, causing a longer than usual wait time. A better customer experience is important to us, and we're taking measures to address this.