Left Ctrl key not working?

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Hello! I just got my Ctrl keyboard with halo clear switches today and I realized that the left ctrl key doesn't really respond properly. I would have to press on the farthest left side of the key for it to register. But if I press it dead center it doesn't do anything. Any clue why? I also took the keycap off and tried pressing on the switch but it doesn't register either.
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TuffNerd
14
May 19, 2021
Have you tried removing the switch?
Sanderfersure
0
May 19, 2021
😭😭 soo weak. I've been anxious to get it and something just HAD to be messed up 😭. Thank you!
TuffNerd
14
May 19, 2021
Condolences! I hope you don't need slow international shipping!