Jun 20, 2018

Can't submit support ticket due to backend failure.

I am trying to submit a ticket about an incomplete address that Massdrop gave the carrier, which led to a return to sender. I ordered the Massdrop blue box: MEE audio IEMs and they were shipped with just my city and zip code. Their ticket system seems to be down, so hopefully they respond to this / reach out to me.

Hey guys,
We've just fixed the issue. Feel free to try again now and let me know if it works.
Seems to be working!
Props to our stellar, fast-acting Engineering team for that. Let me know if you come across any other issues anyway.
Having the same ticket issue - tried tweeting at them but no reply as of yet
Should be working now.
Thanks, I've been able to get a ticket through now :)