Why does Drop think it's ok to not honor warranty claims?
Bought the PC38X in Dec 2021. Stated on the item - and still on the product page - that they have a 2 year warranty. For the last 2 weeks the balance is not working anymore, and the sound ends up in just the R side or L side of both. It especially happens when I adjust the volume knob. I tried different cables and devices, same problem. The Drop rep so far has tried to lie to me several times, saying that: 1) I should try things I already mentioned I tried (they never read my first e-mail carefully) 2) That they're not in warranty anymore (bold lie, as per the website, and they confirmed the order date is within 2 years) 3) That they're in warranty, but no stock is available, so would I accept a $20 Drop credit instead (again a bold lie, they're available and IN STOCK on the website) Why does Drop think it's ok to blatantly not honour warranty on a defective product, and why is it ok to make-up random excuses every step of the way?
Nov 28, 2023
I'm looking for a decent DAP $100-$300 (maybe $400 for the right product, God help my bank account)
Looking For:
-plays flac / ogg / wav etc
-expandable memory ([micro]SD) or at LEAST 60+ MB internal
-good battery life
-durability (aluminum case, maybe water/shock resistant?) &/or a solid warranty would be a big plus as I'm rough, athletic & outdoorsy
-bluetooth would be a bonus
What's peaked my interest: Shanling M3S, iBasso DX90, AGPTEK H3 (with upgraded memory), Colorfly C3, Sansa Clip Zip - anyone have experience with these?? Know a good place to buy 'em??
For Reference:
-mid-20s Canadian student, big music nerd
-if I could carry 1TB with me I'd be in heaven
-DON'T need wifi / streaming, pics, vid, text files, voice recorder, radio, touch screen et al
-I appreciate the higher-end stuff I've been exposed to, but at this point I've gotta be satisfied with my KRK V4s (for my computer), and my AT-mx50 headphones. What I currently use for mobile listening is a quirky, (read: abused, dying) Phillips GoGear HDD6320 that I've had "since Moses was knee-high to a grasshopper"... and my similarly archaic iphone 4. I've got a modest vinyl setup but won't bother detailing it here. So that's the level I'm currently at, and as you can see pretty much anything would be a step up lol
-For what it's worth, I listen to an extremely wide variety of music, and I'm looking for a flat, clean sound with good detail- erring on the side of 'warm'. Don't need exaggerated bass, but a balanced presence is obviously appreciated
*I don't need 'slick' I need VFM. A friend & I were starting to experiment with cheap portable players & mini tablets from Ali Exp until shipping slowed to a 3 month+ wait (??!). Basically, it doesn't need to be a name brand as long as it meets my needs, has good / upgrade-able sound, I can operate it with one hand, expect reasonable reliability, & glue a carabiner / pocket clip to the back. I love to get creative! After all, this is just for now- not forever
Truly appreciate anyone who's bothered to read all this & reply. Big fan of the community!
Thanks,
Amanda