Is this supposed to be a new item (factory sealed) or an open-box item (broken factory seal)?

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CyAuzen
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CyAuzen
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Jun 18, 2021
Answering my own question: I received my Elex with a broken factory seal which had been taped over. I got very concerned given bad past experiences in the past with retailer like B&H selling open-box items as new. The QC issues reported here didn't help either (I really didn't want an Elex that has been returned by someone else). It turned out the fulfillment person is breaking the factory-seal to insert a packing slip! I really think Drop should reconsider doing this. Just stick the packing slip in a sleeve on the outside of the box. Or even better, just forgo packing slips (at least for orders containing just one item). But please do not break the factory seals of new items for this!