Drop Panda not turning on or charging

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Hey people, I got this Drop Panda about 3 months ago and been using it since. I never have dropped it or plugged it in anything weird that would mess up the power supply. but after I updated the firmware for the SoundID, the power on function have been inconsistent (sometimes it turns on normally, but most of the times it just doesn't turn on). At first I thought it was dead so I tried to charge, and it would just have solid white light when I plug in the charger. Has anybody had the same problem? If not, how can I reach out to customer service?
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snydfu
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Jul 8, 2021
Yeah, the firmware update is locking them up, go to forum page & there is a work around, or reset. There was no minimum requirements, & I still run win 7 pro, had send them back, sending me a new pair.