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Problem with non working keys

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Hello all, My daughter just got her ALT keyboard, switches and keys today. Her 4,5,R,T, F,G,C and V keys do not work. They light up, but do not type. She has tried uninstalling, reinstalling with spare switches and still nothing. Any other things she should try, or is it most likely a faulty keyboard I need to exchange? Thanks.
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haiden8
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hks128
64
Jul 13, 2021
Is this a brand new board from Drop? If so just ask for a replacement. If you got it secondhand, check the switches to see if there are bent pins or something. I had a similar issue twice and it was the switch both times.
Are the pins on the switches bent? How does the back of the PCB look, at those hotswap sockets? If it's a faulty board, you should return it
haiden8
1
Jul 12, 2021
It seems to be a faulty board, so I have reached out to Drop support for an exchange. Thanks for the info.