Drop/Sennheiser PC38X sound seems to be broken
I purchased a PC38X a while back to be used as a headset for online meetings, etc. It worked great when I first got it but yesterday all of a sudden, the sound quality and volume is terrible. The sound is "tinny", like I'm listening to really cheap speakers, and I have to crank up the volume on my laptop to hear anyone in the meeting. I initially thought it was the volume control knob on the headset itself, but it's turned all the way up. I'm assuming the mic works fine as I didn't get any complaints during the meeting. Thinking it could be the cable, I put the same cable on a PC37X that I have and it sounded great, so I don't think it's the cable. By the way, I've used it intermittently, maybe once or 2X per week when I am in the office. I use a different headset when I am working remotely. So it's not like I'm abusing the headset, it still looks new. Any suggestions would be greatly appreciated. Thanks. Patrick
Jul 19, 2022