Why does Drop think it's ok to not honor warranty claims?
Bought the PC38X in Dec 2021. Stated on the item - and still on the product page - that they have a 2 year warranty. For the last 2 weeks the balance is not working anymore, and the sound ends up in just the R side or L side of both. It especially happens when I adjust the volume knob. I tried different cables and devices, same problem. The Drop rep so far has tried to lie to me several times, saying that: 1) I should try things I already mentioned I tried (they never read my first e-mail carefully) 2) That they're not in warranty anymore (bold lie, as per the website, and they confirmed the order date is within 2 years) 3) That they're in warranty, but no stock is available, so would I accept a $20 Drop credit instead (again a bold lie, they're available and IN STOCK on the website) Why does Drop think it's ok to blatantly not honour warranty on a defective product, and why is it ok to make-up random excuses every step of the way?
Nov 28, 2023
I am listening to a Philips GA312 turntable>Yamaha RV303 receiver. I think the 58X are enjoyable enough at 10-15% volume when plugged directly into the receiver. I was curious about dedicated headphone amps, so I picked up a used Schiit Magni 2. Here is where my confusion begins.
When nothing is playing, the Magni 2 hums loudly in the headphone when turning the Magni volume knob. When something is playing on low volume at the receiver, the hum completely drowns out the audio. If you put the receiver up to 75-100%, the Magni volume knob is extremely sensitive, and the audio is blownout/distored sounding at the lowest audible volume.
Any advice is appreciated. What am I doing wrong here? Thanks!