The past three orders I've placed through Drop have been sabotaged by Fedex's awful shipping. Maybe it saves Drop a lot of money in shipping costs, but it cannot be helping save Drop from losing customers.
The order I'm waiting for currently has visited has, no exaggeration, been to 22 different states in the US, visiting 4 of those at least twice. It's been out for delivery three times now after having arrived to the sorting facility that's 30 minutes from its final destination. Each time it's been out for delivery, it's then gone to another state hundreds of miles away. If you look at the tracking data for that shipment right now though, you don't see any of that. The tracking changes every time I look at it. But my screenshots tell a different story.
I've talked to Fedex, but Fedex has awful customer service. They won't hold it at a sorting facility for me. They won't say it's lost. They claim everything is fine, and nothing is out of the ordinary. They see nothing wrong with the thousands and thousands of extra miles that my box of key switches has travelled.
Maybe I could take it up with Drop directly, but what can they do? Ship me a new box of key switches via Fedex?
While Fedex's awful service isn't Drop's fault, using Fedex is.
Frankly, I'd be willing to pay a lot more for shipping if it actually meant my packages showed up.