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Can someone from customer support please reach out.

I purchased an R5 Saber edition, and the unit lasted about a week before it died on me. Someone named Haley said it would take a few days for her to reach out to someone to see if there are any troubleshooting tips. That was on Sept 18th, and I still have not gotten a response back. I sent another email asking for a refund because this is stressing me out that after spending $400 dollars no one from customer support is responding.
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