How to get a refund?

Hi everyone, for 3 weeks I have been trying to get an answer from Massdrop about refunding my purchase of the Nurforce (EDSC3) earbuds that have stopped working. I have been passed from pillar to post with customer service and now have been given the promise that the problem will be sent to the next level. This is extremely frustrating as I want the refund to buy another set of ear buds from Massdrop.
Any ideas how I can speed up the process and get some satisfaction? I've purchased from Massdrop about 5 times before without a problem.
Please help: Lorne aka koochykoo52

Aug 27, 2018
This is a message for Nate at customer support. Help! I haven't heard from a supervisor. This run around has been going on for four weeks now. I don't know what to do to get a refund. Regards. Lorne Koochin
The only advice I have to give you is to click on the three dots on the upper right of the Massdrop UI. Click help center and scrolling to the bottom for contact us. Massdrop CS has been very good for me and my friend.
Aug 27, 2018
Thanks for the advice Eric. I sent a note following your advice. Lorne