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Am I the only one not jaded by drop fulfillment?

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It's not hard to find slander online about drop's ordering/shipping/fulfillment. And I have to say... I don't get it? I have over 10 orders with drop at this point and so far they've all been really pretty good. The only issue I've ever had was fedex's mistake, not drop's. All my orders usually ship around the date they say it will, which is fine with me... Seems like most businesses in the mech/audio space aren't super fast. I'm wondering, is it the loud minority outweighing the silent (happy) majority or is my experience an anomaly?
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No problems here and I have ordered quite a bit