Can I return my K-Type?

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Ordered the K-Type on order MD-68590-3228243 and want to refund it or switch it with the CTRL due to the CTRL drop in a couple of days. I have contacted support but there has still been no reply. The K-Type begins shipping on the 10th and I believe it is unlikely for returns to be possible after then, which is why I am asking for a refund before then.
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DokkaBae
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Sounds like you're in a tough spot. I don't know if Massdrop will take something back just because you want a different keyboard. Returns rely on damaged good, incorrect goods, etc. Just because you want a different keyboard now, that is your own fault, and probably not something Massdrop will help with.
You made a commitment to buy something and Massdrop committed to selling it to you. Now you change your mind and want Massdrop to help you when you back out of your commitment. It will be troublesome to deal with refunding money, sending the product back, emailing CS. Just a case of FOBO (fear of better options).
DokkaBae
3
Sep 8, 2018
The K-Type doesn’t ship yet, so hopefully Massdrop can deal with it before then
jeleta
3
Sep 8, 2018
How can I send an email to the admin of this page about this product, Massdrop Peak Merino Hoodie bookmark_border Please somebody reply to me.
Go to the Merino Hoodie and ask Kim Suarez in the discussion. She is really good about responding
jeleta
3
Sep 8, 2018
Thank you Eric, i just sent her an email. Thanks again for you help.