Where’s the customer service?
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I starting to feel like the customer service of massdrop is non existen, I’ve sent them 3 emails about my sent purchases and still no reply, has any had similar issues?
thumb_upAduragbami and RHPICAYUNE
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Nath81
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Bknguyen
628
Oct 3, 2018
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They've always been great to me but if anything, patience is the name of the game with Massdrop. From waiting for drops, to delivery, to communication, things definitely move very slowly around here. I've had wait times of over a week for replies, but when they do, I've always been satisfied. Hang tight!
Oct 3, 2018
RayF
13955
Oct 2, 2018
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MD may have had too many beers in high school, and probably blacked out a few times in college, but there is no evidence to support accusations of bad customer service!
Oct 2, 2018
JMcEarchern
3
Sep 24, 2018
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Fed-ex doesn't move over the weekend and are lousy with their tracking. It will add days to your delivery.
Sep 24, 2018
Nath81
2
Sep 24, 2018
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I have three packages sent via FedEx and they have arrived quicker than the postage these guys use
Sep 24, 2018
darewi
0
Sep 20, 2018
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How did this turn out for you Nath81? Did you finally get resolution? I just had a package go missing even though it was marked as delivered, so I have to reach out to customer support now. Hopefully things are back on track and they've fixed the glitch in the matrix if there was one...
Sep 20, 2018
Nath81
2
Sep 21, 2018
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I have 4 on the way and one came in today, one of the packages has been sitting in Sydney since the 31st of last month, and I’m maybe a 10 hr drive from there, it would be great if they changed to FedEx for all, FedEx has never missed a beat delivering to Australia
Sep 21, 2018
RayF
13955
Sep 15, 2018
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Have to tell you, the two or three issues I’ve had were resolved quickly and too my satisfaction! Plenty of gripes against MD, but Customer Service hasn’t been one of ‘em.
Sep 15, 2018
Nath81
2
Sep 15, 2018
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I’ve tried to contact them over the last 10days and no reply, except a automated one sent this mornin, just felt strange that nothing has gotten through.
Sep 15, 2018