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Drider
5
Feb 25, 2016
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If you ever had to deal with Razer's support, you'd not be even thinking of throwing money at this company.
Backstory:
A client of mine had a Razer Blade 2014, his son spilled a miniscule amount of liquid on the laptop, just enough the make the 'J' key non functional. Client asked that I see if I can replace the keyboard. Tore the whole laptop down, (I will say they are very well built), got to the keyboard and "Yup ... needs replaced".
Looked everywhere for a replacement, non to be found ... really?
Called Razer, "We don't sell parts" .. Only, ONLY option is to send into Razer for a repair. At a minimum $100.00 even if they don't fix it. Should you decide not to have them fix it after they try to slam you for 2/3rds the original cost of the computer new, for repairs, if you don't pay the $100.00, you don't get your merch back.
So after $65.00 Shipping to Razer, Sure enough two weeks later, get an Email with an invoice enclosed for $1100.00 in repairs. No if's, ands, or buts about it. All or nothing.
Do yourself a favor, buy a laptop you can atleast get parts for if needed. These things are so expensive as it is, and the life/upgrade path for a laptop is minimal as it is.
It's your money, but I'd rather give my money to a company that isn't out to screw it's customers.
Feb 25, 2016
yourboyvic
2
Mar 16, 2016
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I've never owned a razer before and there is a lot of community commenting on bad support so I appreciate you looking out and it is taken into consideration. I'll read/watch reviews on this kit and see how things end up
Mar 16, 2016
Drider
5
Mar 16, 2016
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Fair Enough! I am looking at the Core, but I do know competitors such as MSI are working on a similar product. Personally I'm going to wait it out, I feel this is a market we will see ample competition from various high-end manufacturers. Particularly ASUS.
Mar 16, 2016
Soapman88
9
Nov 10, 2017
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every time I have seen razor laptops the comments are plagued with people whom have had bad experiences. Even the IT guy at my work uses one but said after 3 months he had to send it in for a new motherboard.
Nov 10, 2017
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