@eizdeb - your disdain for poor customer service is undoubtedly shared by everyone, but you've misidentified Nikita's experience as such. You're not wrong, you're not stupid, and your perspective and thoughts certainly matter, but there are some dots you don't see, and they need connecting so Massdrop can get slammed where they truly deserve it. I'll take the time to share my insight on this and do my best to explain; I only ask that you...
