They should be careful with this drop. The insane wait raised frustration levels, but that was on AO. Packing, shipping, QC, and especially customer service are squarely on massdrop's shoulders. I have been in over a dozen successful drops but this one is becoming a real litmus test on how I use massdrop in the future and how I tell friends about the site. Not hearing anything 48 hours after contacting customer service is making me think seriously about deleting my account.