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View Full Discussion OK, so I just got the chair, and followed the instructions to put it together. After putting it together, it looks like the gas lift isn't working, it's just limp, it didn't have a red thing to remove when i got it. How can I get a replacement? Also, the instructions on your website for removing the gas lift seem to only aid me in damaging the lift, and I don't even have a poly-grip or whatever it's called. http://www.arozzi.se/wp-content/uploads/2015/03/Arozzi_Gaslift_Guide.pdf
Is it possible to just get a replacement gas lift and five-star base? I can supply video evidence of me demonstrating the faulty part right after i took it out of the box.
@ArozziScott Will be able to help you out with this. They will send you out the replacement parts. You will need to email the customer service email address. Scott will provide it to you as soon as he sees this message. I am sorry I do not have that handy right now.
Sorry to hear of your trouble. Please write us at service @arozzi.com and we’ll assist you and solve you problem.