Arozzi Velocità Racing Simulator Discussions | Drop

Jan 24, 2018

I received mine yesterday. Very impressed with the build quality for a $150 rig. Only issue with mine is it is missing one of the 8 feet that sit on the floor. It was missing a foot on the steering wheel base. I took one of the 4 off the back base to be able to use it for now. I guess I will test their customer service and see how easy it is to get the foot I am missing.

Jan 24, 2018

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Jan 24, 2018

ATeamMI'm having some issues with responsiveness from support on an issue I have. Been 3 days now without the promised call back.

Jan 24, 2018

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Jan 24, 2018

SantiagoDracoI wonder if @ArroziScott can help.

Jan 24, 2018

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Jan 24, 2018

SantiagoDracoI already got an email back. They said to send a copy of the receipt and an image of the bottom showing the missing foot and they would ship one out.

Jan 24, 2018

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Jan 24, 2018

ATeamMI sent over a couple of emails with pictures after a phone conversation and was supposed to receive a phone call.... still none. I even sent another email yesterday and still nothing.

Jan 24, 2018

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Jetstreamer

Jan 25, 2018

ATeamMI sent an email to support yesterday. Mine came damaged (bent steering wheel plate, squished tube opening, and a broken foot). I'll let y'all know how it goes!

Jan 25, 2018

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Jan 25, 2018

JetstreamerThat's too bad! I'm actually surprised you had that much damange. I found the packaging to be very good. I can only guess that unfortunately the shipping company must have very poorly handled your unit. Mine was flawless from a shipping perspective. No damage. Of course I live close and received mine with just one day of transit I believe.

Jan 25, 2018

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ArozziScott

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Arozzi

Jan 29, 2018

SantiagoDracoDid you get a call back or email to assist?

Jan 29, 2018

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Feb 1, 2018

ArozziScottHi Scott, sorry for the late reply. I did get a call back and plenty of assistance. I think there was some confusion on who was doing what (probably from my side) but I'm all set. Great support from your team!

Feb 1, 2018

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Protonus

Feb 7, 2018

ATeamMMine had a broken adjustment knob out of the box - the one that adjusts steering wheel height was snapped off and laying loose in the packaging. No damage to the box. Picture attached. I emailed Arozzi this morning, sent them a picture, a PDF of my Massdrop receipt, and my address; and they replied a few hours today with a tracking number for the replacement knob! Great service!

Feb 7, 2018

Feb 7, 2018

ProtonusTheir service has been fantastic in my experience. I had some chips on my desk when I ordered and received replacement tops within a couple days.

Feb 7, 2018