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peteyoung
15
Dec 12, 2017
For those of you that were missing the piston, cover, wrench, and bolts. What was the box your chair came in like? I'm curious because I ordered two chairs. They came in a week apart. The first one was a basic brown box with the Arozzi logo, and all the parts were packed in bubble wrap only. That one was missing the parts. The second one was a beautiful retail box with full color glossy graphics and custom styrofoam packing. That one was complete. I'm typing in it right now.
peteyoungFirst of all we are sorry for anyone that got any incomplete or missing parts. This sort of thing happens sometimes for a variety of reasons. Any service issues please contact us at service@arozzi.com and we will get you taken care of.
As for your comment about the box. That can be clarified. Actually, BOTH the oldest and the very newest production are in the brown box. The retail box was used when this product was available in retail. But now it's been replaced at retail by the V2 versions. Since it is now a Massdrop exclusive, and the brown boxes are stronger for shipping, new production is mostly in the brown boxes (there are a few of the printed boxes in the factory so they will use those too).
kir13y
15
Dec 13, 2017
peteyoungJust got mine and I was missing the same parts. Mine was the pro version and came in the basic brown box like you described.
Sandwich2
2
Dec 13, 2017
ArozziScottI received two chairs both have problems. You guys really screwed me for Christmas.
one was ordered by my girlfriend and came missing all hardware and the gas spring. It also came with a small crack on the cover for the hinge and a pulled string in the Arozzi word on the headrest. I would have let the small crack and pulled string slide but there is no hardware lol. The other chair that I ordered came with a shattered plastic hinge cover and a small tear in the seat. I would have let the small tear slide but the hinge cover is destroyed.
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